Conflicting Opinions.

I feel confused.

On Friday, I received this email from a bride who did not hire me for her wedding, nor had I ever met her until the day of her wedding. She was very stand offish and not very eager to participate in photos. I was hired by the groom's mother and sister, whom picked me out based on their taste and style since the bride wasn't interested and wasn't going to have a photographer:


This is the review i have been posting about you...



DO NOT HIRE. I was very relaxed and flexible with my wedding but she ruined photo opportunities i will never have again. My pictures look like the ones my grandmother was taking and she is 85. They are not professional, they are blurry, and worst of all there is only a few of the two of us when there is 900 negatives. She didn't take the time to pose us or work with us! She kept pulling my dress so all my shots look awkward and my dress is off center! She held the camera at weird angles so every time i try to put a picture on the wall it looks sideways even in a frame! I have to photo-shop them myself to try and salvage them. Needless to say i'm still working on it! oh, and how do you make a 95pound girl look fat in pictures?! She refused to take pictures at one point because she was tired, when we only hired her 4 hours. Lastly, she didn't respond to me because she was going through some stupid break up (with a married man) and was whining and complaining the whole wedding! I didn't even get my pictures until 2.5 months later! Unprofessional, childish, awful photographer, and should not be invited to anyones wedding or ever hired.
Your immature and should change your career. You ruined my wedding photos.
Take a hint...
The bride







To be clear, there are 157 posed portraits of the couple together and 400 or more of them in total together. I was only hired for 3 hours. The bride never contacted me or corresponded with me in any way. I emailed her many times and cc'd her on every email I sent to the family because I figured she would want to be included but she never responded. I never spoke with any guests about anything personal because I didn't speak to any guests period. I simply didn't have time. I was only there for 3 hours and I was busting my hump the whole time. We took a 5 minute water break during pictures because it was over 100 degrees and we were in full sun- and I was dizzy and nauseated and on the verge of becoming ill. Water and my head between my knees and I was good to go. I made this clear at the time, and everyone was relieved to take a break since it was so hot, especially the women since they were standing in stilletos in the dirt. She posted this review 2 days after seeing the images online on a site where you can order the images through mailorder. It takes a minimum of a week to receive the images, so it's literally physically impossible for her to have gotten any prints in her hands in that period of time. The only time I ever touched her dress was to fluff the train to the front for the group shots, as is standard and normal. Also, they got married on August 7th. Their images posted online 7 weeks and 2 days after their wedding. She posted this review 7 weeks and 4 days after the wedding. As she had not even been married two months at the time she posted the review, it is physically impossible for her to claim that she didn't get the pictures for 2.5 months and even if she did, the turnover time on the images was 8-12 weeks... I finished them early...! It is also part of my policy and part of my contract with my clients that I do not delete a single image I shoot. So, a blurry image shot on accident, or while I was test shooting would not be deleted or cleared off the card. It's part of their package. They get everything I shoot, good or bad, because it gives them the control to decide what they like and want. Something I think is garbage, they may want. I'd rather let them decide since it is THEIR day, not mine. Many people hire me just because I have this policy.


And you all know I was not going through a break up, and for her to make a comment like that about him being married, insinutating the worst of every circumstance is below the belt on every count. The only reason she knew about that was because this wedding took place on August 7th. I found out that my sweetheart, supposed future husband and father of my future children was living a dual identity under a fake name and had an entire separate family on August 3rd. The week prior, this same couple called off their wedding. Somewhere in the August 2-3-4th range they put it back on and tried to rearrange things with me. This is what I told the groom, and his response:







Hi Guys,




Final confirmation is below. I think you emailed me earlier this week. I am sorry I haven't been able to get back to you. This is sharing way too much information but I found out my boyfriend of the last year and a half whom I was making wedding plans with is married with a child. I haven't really been on my email. I am sorry if I distressed you in any way. It has been probably the worst week of my life. I am looking forward to the distraction of work this weekend... happy people sounds wonderful right now...

And he wrote back :

Im so sorry to hear the news. And like my mom just told me because we sent her the master itineray which has stuff like open presents, pack up car, go pee and GO HOME. No information is too much! HahahaI hope that you feel better and it will be nice to be surrounded by happy people. Oh and just in case I have an amazing amount of single friends ;)

They were the only people outside of two or three people I told that week. We absolutely did not discuss it at the wedding. If we had, I would have crawled in a hole somewhere, under a chair or table and just stayed there. Making it through that wedding at all was a huge triumph. I smiled, I joked, and I did everything I could to be my usual self. I was more my self at that wedding than I was at any wedding since- where I have forgotten to do certain poses and such. Her entire review is fiction.



Her review was posted on a much trafficed wedding website where it would be seen by a huge number of people, whom would of course assume that I am a horrible person with subpar morals and values. I was pretty hysterical over the whole thing. Moreso over the references to Matt than anything else. Why she did this, I have really no idea, except that she is pregnant and it appears didn't want to get married in the first place and is projecting her unhappiness on me. But that is not fair and WHY AM I BEING PUNNISHED AGAIN? She could seriously destroy my business with a review like that. And the entire review, in its entiritey is MADE UP. I also found out that the review was cross listed with an affiliated site, so it was showing up on TWO highly trafficked sites!

Here are some of her horrible pictures.

In contrast, when I forwarded the email to her mother in law, who is my actual client, her response started off with, "I am mortified..." Here is the review she wrote me on the same website:

I have a very different perspective on the August 7 wedding shoot for my son and new daughter than was shared by the bride. I was very pleased with how easy Emily was to work with and how understanding and real she was. She has a very positive encouraging approach which makes the picture taking process go smoothly. She captured the vibe of the wedding and the pictures are beautiful. When issues came up, she very professionally dealt with them. I would highly recommend her services to anyone who wants hassle free picture taking and the opportunity to choose from every single image shot.


The sister in law made some comment about her being on another planet, and that she thought she was a scam artist.

I feel confused. I have received additional nasty threatening emails from the bride, detailing and outlining my unprofessional behavoir, all of which is untrue. In the two responses I have written her I have apologized and told her how sorry I was to hear she was unhappy and offered her several consolations to remedy the matter (more edits, she dictates the edits, I can do them on my own, I can comp them a bridal session or a maternity session, etc). And asked just what can I do to help you, and ignored most of her attacks, except to state that she needed to remove all references to my personal life from the review. 4 days later and it's still there. I reported it to the web master and it's now being adminstratively reviewed.

This whole thing is a huge blow to my ego and I feel grossly insecure. It's easy for me to buy into other people's criticisms of my work because *I* am highly critical of my work. Although most of her complaints are against me personally, and aren't about specific images (this is too dark, this is blown out, my head's cut off, etc) I still focus in on the negativity of my work and although I was happy with it at first the more emails I get from her the more I look at my work and feel not good enough, despite what the rest of her family says.

I feel really down on myself and confused. Basically, I feel like a big steaming pile of dog poo. I also don't know if the review is going to actually be removed or not, and unless I am validated by it being removed.... I feel like she must be right. If it stays up, of course everything she says must be true... although I know she is lying and can factually prove she is lying.

And then of course I find out about things like this:

where weddings I have shot are featured on the front page of local news websites and I am quotes in articles about it and people are sending the link to their friends.

I feel confused.