I need your help.

You remember this whole fiasco with the deranged bride who left the bad review (which references me having an AFFAIR with a MARRIED MAN??!!!!) which her ENTIRE family disagreed with, including her husband? (Yeah, even her husband apparently disagreed with her and was upset with her for doing it and was totally happy and loved the pictures...) The mother in law, who is the person who wanted a photographer and selected and hired me and was the only person allowed to leave a review on the website per their own guidelines, left a positive rebuttle review and I thought I would be able to have the bride's review removed since it broke pretty much every rule they had. For some reason, they won't remove it and the only emails I am getting from the company are form letters that say, Unfortunately, this review does not fit our criteria for removal and will remain on the site. Warm regards! And has a generic signature on it with no specific person to contact and no names. I have contacted them over and over and over agian and am getting no where.

Each member takes a vow when they sign up for an account that they will leave honest reviews of vendors, and just by reading the review we know she lied because the dates don't match up- the most simple example of this is that she said it took 2.5 months to get her pictures back when she had only been married for 7 weeks when she left the review.

The first rule of the site is that you have to have a "business contract" with the vendor in order to leave a review. I never had a contract with her and had never communicated with her in any way prior to her leaving the review. She was not and has never been my client. My client is totally happy and has asked her repeatedly to remove the review and in fact, she told both of us she was going to, but didn't. I did an additional 100 edited images for them- something I didn't have to do, and the mother in law said was totally not necessary because she loved the pictures as-is but I did it anyway to be nice. The bride still never acknowledged it or removed the review or AT LEAST remove the part about Matt. Which she said she would do. It has been 30 days, and nothing.

Project Wedding is the site where she actually left the review (but PW is owned by Wedding Wire, which also owned Wedding Bee, City Weddings, and about 8 other sites, so her review is now displaying on ALL of those sites too) and that site has the following rules too:

We remove posts, biographies, comments, private messages, reviews, and any other content that contains language that is inappropriate or offensive

We don't allow posts, biographies, comments, private messages, reviews, wiki articles, and any other content that personally attack another user.

We remove posts...reviews...and other forms of communication between members that contain language that is inappropriate or offensive, his includes content that contains language or imagery that is:
Hateful, bigoted, or offensive
Defamatory, abusive, or threatening
We don't allow posts, biographies, toasts, reviews, wiki articles, and other forms of communication between members that personally attack other users.

In addition comments that may cause distress, embarrassment, or humiliation will not be tolerated.

All of these excerpts were taken from the Community Guidelines page of PW: http://www.projectwedding.com/info/community_guidelines

In the review, the woman says among many, MANY other hurtful UNTRUE disparaging things, that I was going through a "stupid breakup with a married man." This is the part of the review that sends me into hysterics. Everytime I look at it, or get a communication from the companies, which is frequently, I get REALLY upset. This company is a huge part of my business and it is HUMILIATING knowing that people can read that review and are judging me not knowing what the story it. But I don't WANT them to know what the story is, because it is none of their business and I can't handle the general public knowing what happened to me this summer. I just can't handle it. I can't. I need the review, or at least THAT SENTENCE removed. I am totally wound up and upset right now thinking about people reading it... I need it to go away and I am not making progress on my own and I need help. Can you please help me?

Obviously, the review breaks the rules on these websites. I don't know if they aren't reading my complaints or what, but it OBVIOUSLY breaks their guidelines and should have been removed right away. If you can, I would really appreciate it if you could do whatever you can to get the post removed. Flag her profile as inappropriate, email the company, flag the review, something, ANYTHING you can do, or are comfortable doing I would appreciate. I am at my breaking point with this and am contemplating removing my company profile from all of their websites- which would be a huge blow to my business, which I can't afford, and I don't even know if it's possible to do- all to get this one line removed from this review. What has nothing to do with my business and the entire review is false anyway! I am so upset. ...

Here is a link to the profile of the lady, which shows my review- it's the only review she wrote. You can make an account in about 10 seconds and flag her profile as in appropriate. That is the course of action which requires the least amount of effort.

http://www.weddingwire.com/wedding/UserViewProfile?wid=083daa45f81d7567

I don't know what she did this, but talking to the mother in law and my mom, it seems that she's taking out her unhappiness in being married on me. I don't know why someone would do that, but being really young, and pregnant and newly married to someone she probably doesn't know really well and whom she had called the wedding off the week before the wedding before going through with it... the woman has issues but that doesn't make what she did okay. I think that I am confidant enough to say I had enough issues going on already before this happened. This was a slap in the face on top of it.

This is where she left the review originally, but since she did it under a guest account, they remove all of the buttons that allow you to flag it as inappropriate for some reason?????????? But maybe there is another way to pursue it here.

http://www.projectwedding.com/vendor/show/heizer-photography

I hope some of you will helpl me with this. I need help getting rid of this. I need it to go away. I NEED it to. What she said is so incredibly hateful and will be there FOREVER unless I can get some help in having it removed. I don't want this in my face everytime I try to work on my business...